Back to Blog

The State of Communication in General Practices

Back to Blog

July 12, 2019

The State of Communication in General Practices

Jennifer Morency

picture The State of Communication in General Practices

Clinical software is the backbone of many medical operations in today’s modern world. Medical professionals rely on the ability to document, receive and review health information in a secure and concise manner.

However, their job is hindered when the tools they are provided don’t allow them to access or communicate important data efficiently with their colleagues and patients regarding treatments, diagnoses, pathology reports and more.

Current communication landscape

Communications within general practices are currently categorised as outdated and unsafe. The utilisation of faxes and hard copy mailings is doing little to modernise the way GPs and other clinicians communicate with one another.

Despite many general practices using electronic medical record and practice management software, the current processes in place are not GP or patient-centred, demanding lots of manual processing and taking time away from providing medical care for patients. They also lack the ability to communicate with one another, furthering healthcare professionals from the industry goal of reaching data interoperability.

In order to combat this, the RACGP has put forth certain communication recommendations around clinical information systems and their ability to connect to other systems, their adherence to governmental access standards and their transfer capabilities.

Nevertheless, how can GPs and practice owners implement these recommendations? Thankfully, there are technological tools that can help not only answer these recommendations, but help alleviate current burdensome, manual work in the process.

Impact of technology

The advancements in technology have allowed companies to develop products that have the ability to revolutionise the medical industry. With the help and feedback of GPs and clinicians who use these tools daily, these technologies have seamlessly fit into workflows, provided better data and augmented patient care.

Incorporating technology such as secure messaging within EMR and practice management platforms has allowed GPs to easily and securely communicate with one another. It has also provided other benefits such as:

  • Ability to transfer patient records
  • Reduced volume of incoming calls
  • Promoted patient engagement
  • Eased diffusion of latest practice news
  • Ability to communicate pathology reports
  • Reduced administrative hassles

The Hello Health platform will support secure messaging providers in order to provide market standard information sharing and provider directories. Hello Health believes that ease of securely transferring patient records improves patient history continuity, and therefore outcomes.

The platform will support any industry change in this regard as has been seen in other jurisdictions with doctor-to-doctor electronic records transfer that is not limited by software vendor. The Hello Health application seamlessly populates clinical result information after review, not requiring double handling by the clinician.

Leveraging modern communication technology at every step of a GPs workflow will ultimately lead to clear data standards, better processes, effective continuity of care and promote data interoperability.