Hello Health’s Australia-based Support Team provides local support to practices and their staff across the country. Experts on the Electronic Medical Record and Practice Management Software, they have been well trained to handle any questions or issues that may arise, ensuring your practice is always running smoothly and efficiently.
Customer service is Hello Health’s priority, which is why we’ve built an approach that is centred around convenient and expedient issue resolution. The Support Team is local, knowledgeable and provides personalised service to practices across Australia. This service also comes at no extra charge. That’s right, Hello Health’s support service is prompt, local and free.
Hello Health’s support team is first and foremost always local. This is important to ensure that our business hours reflect your own and that there are no miscommunications. We understand the health care industry because we take the time to listen to your needs.
Additional measures are always taken to ensure that practices and staff not only receive excellent support, but that this service adheres to all our strict safety and privacy standards. The delicate information that is handled by staff each and every day is why all our employees are HIPAA-certified and knowledgeable to serve medical practices and their specific needs.
Our team is available from 8am to 6pm EST, Monday to Friday, for your convenience.
Our Support professionals are located across Australia, ensuring prompt and easy issue resolution for all support requests and questions.
Data security is aligned with Australian legislation, regulation, Privacy Laws and the RACGP’s Standards for Vendors, as is expected of all practice software providers.